{"id":4604,"date":"2026-03-27T18:42:12","date_gmt":"2026-03-27T18:42:12","guid":{"rendered":"https:\/\/kisuyu.com\/politique-de-retour\/"},"modified":"2026-04-13T17:36:14","modified_gmt":"2026-04-13T17:36:14","slug":"politique-de-retour","status":"publish","type":"page","link":"https:\/\/kisuyu.com\/fr\/politique-de-retour\/","title":{"rendered":"Politique de retour"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4604\" class=\"elementor elementor-4604 elementor-4232\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4128eed1 e-flex e-con-boxed e-con e-parent\" data-id=\"4128eed1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40c5844c elementor-widget elementor-widget-text-editor\" data-id=\"40c5844c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-size-adjust: none; text-rendering: optimizespeed; margin: 0px 0px 15px; font-size: 14px; line-height: 1.6em; border: none; background: none; box-shadow: none; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\">Politique de retours et de remboursements<\/p><p style=\"text-size-adjust: none; -webkit-tap-highlight-color: transparent; text-rendering: optimizespeed; margin: 0px 0px 15px; font-size: 14px; line-height: 1.6em; border: none; background: none; box-shadow: none; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\">Date d&rsquo;entr\u00e9e en vigueur : 6 Avril 2026<\/p><p style=\"text-size-adjust: none; text-rendering: optimizespeed; margin: 0px 0px 15px; font-size: 14px; line-height: 1.6em; border: none; background: none; box-shadow: none; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\">1. Informations g\u00e9n\u00e9rales<\/p><p style=\"text-size-adjust: none; text-rendering: optimizespeed; margin: 0px 0px 15px; font-size: 14px; line-height: 1.6em; border: none; background: none; box-shadow: none; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\">Cette politique de retours et de remboursements s&rsquo;applique aux achats effectu\u00e9s via wabi-sabi (\u00ab\u00a0nous\u00a0\u00bb, \u00ab\u00a0notre\u00a0\u00bb ou \u00ab\u00a0nos\u00a0\u00bb) sur&nbsp;<a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/www.kisuyu.com\/\" style=\"text-size-adjust: none; color: rgb(17, 85, 204); transition-behavior: normal; transition-duration: 0.1s; transition-timing-function: linear; transition-property: color; text-decoration-line: underline; cursor: pointer; text-rendering: optimizespeed;\">https:\/\/www.kisuyu.com<\/a>&nbsp;(\u00ab\u00a0Site\u00a0\u00bb).<\/p><p style=\"text-size-adjust: none; text-rendering: optimizespeed; margin: 0px 0px 15px; font-size: 14px; line-height: 1.6em; border: none; background: none; box-shadow: none; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\">Veuillez lire attentivement cette politique avant de passer une commande.<\/p><p style=\"text-size-adjust: none; text-rendering: optimizespeed; margin: 0px 0px 15px; font-size: 14px; line-height: 1.6em; border: none; background: none; box-shadow: none; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\">2. Produits retournables (articles non alimentaires)<\/p><p style=\"text-size-adjust: none; text-rendering: optimizespeed; margin: 0px 0px 15px; font-size: 14px; line-height: 1.6em; border: none; background: none; box-shadow: none; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\">Pour les articles non alimentaires tels que les accessoires, livres ou autres marchandises, les consommateurs europ\u00e9ens ont le droit de se r\u00e9tracter dans les 14 jours suivant la r\u00e9ception de l&rsquo;article, sans avoir \u00e0 fournir de raison.<\/p><p style=\"text-size-adjust: none; text-rendering: optimizespeed; margin: 0px 0px 15px; font-size: 14px; line-height: 1.6em; border: none; background: none; box-shadow: none; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\">Conditions de retour<\/p><ul style=\"text-size-adjust: none; text-rendering: optimizespeed; font-size: 14px; line-height: 1.6em; margin: 0px 0px 15px; border-width: initial; border-style: none; background-image: none; box-shadow: none; padding-left: 2em; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\"><li style=\"text-size-adjust: none; margin-bottom: 15px; text-rendering: optimizespeed;\">Les articles doivent \u00eatre inutilis\u00e9s, non endommag\u00e9s et dans leur emballage d&rsquo;origine<\/li><li style=\"text-size-adjust: none; margin-bottom: 15px; text-rendering: optimizespeed;\">Les demandes de retour doivent \u00eatre effectu\u00e9es dans les 14 jours suivant la livraison<\/li><li style=\"text-size-adjust: none; margin-bottom: 15px; text-rendering: optimizespeed;\">Les articles doivent \u00eatre retourn\u00e9s dans les 14 jours apr\u00e8s nous en avoir inform\u00e9s<\/li><\/ul><p style=\"text-size-adjust: none; text-rendering: optimizespeed; margin: 0px 0px 15px; font-size: 14px; line-height: 1.6em; border: none; background: none; box-shadow: none; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\">Frais de retour<\/p><ul style=\"text-size-adjust: none; text-rendering: optimizespeed; font-size: 14px; line-height: 1.6em; margin: 0px 0px 15px; border-width: initial; border-style: none; background-image: none; box-shadow: none; padding-left: 2em; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\"><li style=\"text-size-adjust: none; margin-bottom: 15px; text-rendering: optimizespeed;\">Les frais de retour sont \u00e0 la charge du client<\/li><li style=\"text-size-adjust: none; margin-bottom: 15px; text-rendering: optimizespeed;\">Nous recommandons d&rsquo;utiliser un service d&rsquo;exp\u00e9dition avec suivi<\/li><\/ul><p style=\"text-size-adjust: none; text-rendering: optimizespeed; margin: 0px 0px 15px; font-size: 14px; line-height: 1.6em; border: none; background: none; box-shadow: none; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\">Les remboursements seront effectu\u00e9s une fois l&rsquo;article retourn\u00e9 re\u00e7u et inspect\u00e9.<\/p><p style=\"text-size-adjust: none; text-rendering: optimizespeed; margin: 0px 0px 15px; font-size: 14px; line-height: 1.6em; border: none; background: none; box-shadow: none; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\">3. Comment demander un retour ou signaler un probl\u00e8me<\/p><p style=\"text-size-adjust: none; text-rendering: optimizespeed; margin: 0px 0px 15px; font-size: 14px; line-height: 1.6em; border: none; background: none; box-shadow: none; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\">Avant de renvoyer des articles, veuillez nous contacter \u00e0 :<\/p><p style=\"text-size-adjust: none; text-rendering: optimizespeed; margin: 0px 0px 15px; font-size: 14px; line-height: 1.6em; border: none; background: none; box-shadow: none; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\">Email:&nbsp;<a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:info@kisuyu.com\" style=\"text-size-adjust: none; color: rgb(17, 85, 204); transition-behavior: normal; transition-duration: 0.1s; transition-timing-function: linear; transition-property: color; text-decoration-line: underline; cursor: pointer; text-rendering: optimizespeed;\">info@kisuyu.com<\/a><\/p><p style=\"text-size-adjust: none; text-rendering: optimizespeed; margin: 0px 0px 15px; font-size: 14px; line-height: 1.6em; border: none; background: none; box-shadow: none; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\">Veuillez inclure:<\/p><ul style=\"text-size-adjust: none; text-rendering: optimizespeed; font-size: 14px; line-height: 1.6em; margin: 0px 0px 15px; border-width: initial; border-style: none; background-image: none; box-shadow: none; padding-left: 2em; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\"><li style=\"text-size-adjust: none; margin-bottom: 15px; text-rendering: optimizespeed;\">Votre num\u00e9ro de commande<\/li><li style=\"text-size-adjust: none; margin-bottom: 15px; text-rendering: optimizespeed;\">Le produit concern\u00e9<\/li><li style=\"text-size-adjust: none; margin-bottom: 15px; text-rendering: optimizespeed;\">La raison de votre demande<\/li><li style=\"text-size-adjust: none; margin-bottom: 15px; text-rendering: optimizespeed;\">Des photos, si l&rsquo;article est endommag\u00e9 ou incorrect<\/li><\/ul><p style=\"text-size-adjust: none; text-rendering: optimizespeed; margin: 0px 0px 15px; font-size: 14px; line-height: 1.6em; border: none; background: none; box-shadow: none; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\">Nous vous fournirons les instructions de retour, y compris l&rsquo;adresse de retour.<\/p><p style=\"text-size-adjust: none; text-rendering: optimizespeed; margin: 0px 0px 15px; font-size: 14px; line-height: 1.6em; border: none; background: none; box-shadow: none; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\">4. Articles endommag\u00e9s ou incorrects<\/p><p style=\"text-size-adjust: none; text-rendering: optimizespeed; margin: 0px 0px 15px; font-size: 14px; line-height: 1.6em; border: none; background: none; box-shadow: none; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\">Si votre commande arrive endommag\u00e9e, d\u00e9fectueuse ou incorrecte, veuillez nous contacter dans les 48 heures suivant la livraison.<\/p><p style=\"text-size-adjust: none; text-rendering: optimizespeed; margin: 0px 0px 15px; font-size: 14px; line-height: 1.6em; border: none; background: none; box-shadow: none; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\">Nous pourrons demander :<\/p><ul style=\"text-size-adjust: none; text-rendering: optimizespeed; font-size: 14px; line-height: 1.6em; margin: 0px 0px 15px; border-width: initial; border-style: none; background-image: none; box-shadow: none; padding-left: 2em; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\"><li style=\"text-size-adjust: none; margin-bottom: 15px; text-rendering: optimizespeed;\">Des photos de l&#8217;emballage ou du produit endommag\u00e9<\/li><li style=\"text-size-adjust: none; margin-bottom: 15px; text-rendering: optimizespeed;\">Une br\u00e8ve description du probl\u00e8me<\/li><\/ul><p style=\"text-size-adjust: none; text-rendering: optimizespeed; margin: 0px 0px 15px; font-size: 14px; line-height: 1.6em; border: none; background: none; box-shadow: none; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\">Si la r\u00e9clamation est valid\u00e9e, nous proposerons un remplacement ou un remboursement conform\u00e9ment aux lois europ\u00e9ennes de protection des consommateurs.<\/p><p style=\"text-size-adjust: none; text-rendering: optimizespeed; margin: 0px 0px 15px; font-size: 14px; line-height: 1.6em; border: none; background: none; box-shadow: none; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\">5. Commandes perdues ou manquantes<\/p><p style=\"text-size-adjust: none; text-rendering: optimizespeed; margin: 0px 0px 15px; font-size: 14px; line-height: 1.6em; border: none; background: none; box-shadow: none; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\">Si votre commande est perdue en transit ou marqu\u00e9e comme livr\u00e9e mais non re\u00e7ue, veuillez nous contacter d\u00e8s que possible.<\/p><p style=\"text-size-adjust: none; text-rendering: optimizespeed; margin: 0px 0px 15px; font-size: 14px; line-height: 1.6em; border: none; background: none; box-shadow: none; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\">Conform\u00e9ment au droit europ\u00e9en :<\/p><ul style=\"text-size-adjust: none; text-rendering: optimizespeed; font-size: 14px; line-height: 1.6em; margin: 0px 0px 15px; border-width: initial; border-style: none; background-image: none; box-shadow: none; padding-left: 2em; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\"><li style=\"text-size-adjust: none; margin-bottom: 15px; text-rendering: optimizespeed;\">Le vendeur reste responsable de la livraison jusqu&rsquo;\u00e0 r\u00e9ception des marchandises par le client<\/li><\/ul><p style=\"text-size-adjust: none; text-rendering: optimizespeed; margin: 0px 0px 15px; font-size: 14px; line-height: 1.6em; border: none; background: none; box-shadow: none; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\">Nous enqu\u00eaterons sur le probl\u00e8me avec le transporteur et proposerons une solution appropri\u00e9e, telle qu&rsquo;un remplacement ou un remboursement.<\/p><p style=\"text-size-adjust: none; text-rendering: optimizespeed; margin: 0px 0px 15px; font-size: 14px; line-height: 1.6em; border: none; background: none; box-shadow: none; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\">6. Remboursements<\/p><p style=\"text-size-adjust: none; text-rendering: optimizespeed; margin: 0px 0px 15px; font-size: 14px; line-height: 1.6em; border: none; background: none; box-shadow: none; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\">Les remboursements (le cas \u00e9ch\u00e9ant) seront trait\u00e9s via le mode de paiement original apr\u00e8s r\u00e9ception et inspection de l&rsquo;article retourn\u00e9.<\/p><p style=\"text-size-adjust: none; text-rendering: optimizespeed; margin: 0px 0px 15px; font-size: 14px; line-height: 1.6em; border: none; background: none; box-shadow: none; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\">Veuillez noter :<\/p><ul style=\"text-size-adjust: none; text-rendering: optimizespeed; font-size: 14px; line-height: 1.6em; margin: 0px 0px 15px; border-width: initial; border-style: none; background-image: none; box-shadow: none; padding-left: 2em; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\"><li style=\"text-size-adjust: none; margin-bottom: 15px; text-rendering: optimizespeed;\">Les frais d&rsquo;exp\u00e9dition ne sont pas remboursables<\/li><li style=\"text-size-adjust: none; margin-bottom: 15px; text-rendering: optimizespeed;\">Les d\u00e9lais de traitement peuvent varier selon le prestataire de paiement<\/li><\/ul><p style=\"text-size-adjust: none; text-rendering: optimizespeed; margin: 0px 0px 15px; font-size: 14px; line-height: 1.6em; border: none; background: none; box-shadow: none; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\">7. Contact<\/p><p style=\"text-size-adjust: none; text-rendering: optimizespeed; margin: 0px 0px 15px; font-size: 14px; line-height: 1.6em; border: none; background: none; box-shadow: none; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\">Pour toute question concernant l&rsquo;exp\u00e9dition, les retours, les remboursements ou les probl\u00e8mes de livraison, veuillez contacter :<\/p><p style=\"text-size-adjust: none; text-rendering: optimizespeed; margin: 0px 0px 15px; font-size: 14px; line-height: 1.6em; border: none; background: none; box-shadow: none; color: rgb(10, 28, 46); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif;\">Email:&nbsp;<a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:info@kisuyu.com\" style=\"text-size-adjust: none; color: rgb(17, 85, 204); transition-behavior: normal; transition-duration: 0.1s; transition-timing-function: linear; transition-property: color; text-decoration-line: underline; cursor: pointer; text-rendering: optimizespeed;\">info@kisuyu.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique de retours et de remboursements Date d&rsquo;entr\u00e9e en vigueur : 6 Avril 2026 1. Informations g\u00e9n\u00e9rales Cette politique de retours et de remboursements s&rsquo;applique aux achats effectu\u00e9s via wabi-sabi (\u00ab\u00a0nous\u00a0\u00bb, \u00ab\u00a0notre\u00a0\u00bb ou \u00ab\u00a0nos\u00a0\u00bb) sur&nbsp;https:\/\/www.kisuyu.com&nbsp;(\u00ab\u00a0Site\u00a0\u00bb). Veuillez lire attentivement cette politique avant de passer une commande. 2. Produits retournables (articles non alimentaires) Pour les articles non [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4604","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/kisuyu.com\/fr\/wp-json\/wp\/v2\/pages\/4604","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kisuyu.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kisuyu.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kisuyu.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kisuyu.com\/fr\/wp-json\/wp\/v2\/comments?post=4604"}],"version-history":[{"count":1,"href":"https:\/\/kisuyu.com\/fr\/wp-json\/wp\/v2\/pages\/4604\/revisions"}],"predecessor-version":[{"id":4605,"href":"https:\/\/kisuyu.com\/fr\/wp-json\/wp\/v2\/pages\/4604\/revisions\/4605"}],"wp:attachment":[{"href":"https:\/\/kisuyu.com\/fr\/wp-json\/wp\/v2\/media?parent=4604"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}